Privacy statement

The personal information you provide on this website is subject to the Privacy & Personal Information Protection Act 1998 and the Government Information (Public Access) Act 2009. It is being collected by the NSW Department of Customer Service and will be used by us for purposes related to the following:

  • to allow you to access the interactive elements of the Gambling Help website;
  • to provide you with the information, resources or merchandise you have requested.

The NSW Department of Industry will only collect personal information for a lawful purpose which directly relates to our primary function as a NSW Government agency and for obtaining feedback about the effectiveness of our services. The department will not collect any more information than is necessary for it to fulfill these functions.

The NSW Department of Industry will not disclose your personal information to anybody else unless authorised by law.

The provision of this information is voluntary.  If you choose not to provide the requested information you may not be able to participate in interactive areas of our service.

You have the right to request access to, and correct details of, your personal information held by the department. Further information regarding privacy can be obtained from the NSW Department of Industry website at and from our privacy management plan. If you have any questions or queries regarding this statement or your privacy rights, you can contact the privacy commissioner:




 1800 472 679




 02 8114 3756


 GPO Box 7011, Sydney NSW 2001


 Level 11, 1 Castlereagh Street, Sydney, NSW, 2000 



Note about calls to the Gambling Help phone service (NSW)

If you call Gambling Help from a landline, the number will not (typically) appear on your telephone bill. This is because it is an untimed call, and suppliers are not required under the Telecommunications Consumer Protections (TCP) Code to provide details of untimed calls on telephone bills. However, a supplier would not be breaching the TCP Code if such calls were itemised on a bill.

If you call Gambling Help from a mobile phone, the number will (typically) appear on your telephone bill. This is because calls to any 1800 number, including G-line, from a mobile phone are typically timed and charged.

Section 6.4.5 of the TCP Code states “A supplier must give the customer itemised call charges for the current billing period, unless the customer otherwise requests or agrees”. That is, a customer can choose not to receive a bill at all or to be advised of the total amount payable only. While a Gambling Help caller can request that itemised mobile charges for calls to Gambling Help not appear on his/her bill, a supplier would not be breaching any provision of the TCP Code if they refused to action such a request.