Information we collect
Your email address
The NSW Office of Liquor, Gaming and Racing conducts its operations in accordance with the provisions of the Privacy and Personal Information Protection Act 1998.
You can access this site without telling us who you are or revealing any information about yourself. If you contact us requesting information or materials we will not pass your details on to third parties. This includes your mobile phone number, which we request when you subscribe to automated text messages. However we may, with your consent, refer requests to other government agencies or industry bodies that can provide information directly to you. If we judge that an email to our website indicates that the author may pose a risk to themselves or others, we will pass that email to trained counselling staff at Gambling Help, and they may respond to your email directly.
Information we collectWhen you visit the NSW Office of Liquor, Gaming and Racing website, the following information will be recorded by our Internet Service Provider (ISP) for statistical purposes:
- your server address
- your top level domain name (eg, .com, .gov, .au, etc)
- the date and time of your visit to the site
- the pages accessed and documents downloaded
- the previous site visited, and
- the type of browser used.
No attempt will be made to identify you or your browsing activities from these records except in the unlikely event of an investigation by the ISP, or where a law enforcement agency exercises a warrant to inspect the Internet Service Provider's logs.
Your email address
We will only record your email address if you send us a message seeking further information from us, lodge an online complaint, ask to subscribe to a mailing list or register to receive our range of marketing material or access specific sections of our website. Your email address will only be used for the purpose for which you have provided it unless you agree otherwise and, unless legally required to do so, we will not disclose it without your consent.
We only send our 'e-news' updates to subscribers who ask to receive them. You can easily unsubscribe by clicking the unsubscribe option at the bottom of your e-news update.
Our site contains cookies. A cookie is a small text file that is sent back to your computer's hard drive from a host website. They record your preferences in relation to your use of a site and provide us with other information about your enquiry that allows us to recognise you in the future. The cookies on our sites do not read the information on your hard drive. They do not make your computer perform any actions or make your computer send information to any other computer via the Internet.
Our cookies can make your next visit to our website simpler and easier. You may wish to set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to allow it on to your hard drive. However, if you decide to not accept our cookies, some of our web pages may not display properly or you may not be permitted to access certain information.
As part of our commitment to maintaining your privacy, we do not condone or encourage spam.
Spam is 'unsolicited commercial electronic messaging'. People who purchase or subscribe to goods or services over the Internet or by email may attract an unsolicited electronic message or advertisement.
In accordance with the Spam Act 2003, we will only send commercial electronic messages with the addressee's expressed or inferred consent to receive it. All requests to unsubscribe will be dealt with promptly.
All complaints will be dealt with promptly and confidentially. Complaints concerning our privacy practices and how your personal information is used may be forwarded in writing at any time by using the ‘feedback’ form on this site.